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Case Study

Process Optimization

Background

Senior leadership was getting complaints about the credentialing and recredentialing of the providers within their network. Timeframes were not being met, quality was poor, and there was a high turnover of staffing.

The Needs

The development of a streamlined process that included visibility into receipts, file in queue, quality, and the proactive review of potential timeframe issues. Leadership also needed a dashboard to present to executive leadership. 

The Results

A combination of change management and lean practices were implemented to review workflow and develop an automated solution. The team helped design the process, address the challenges, and test to reduce waste and improve quality.

  • Team throughput increased by 220%.
  • Elimination of 35% of process time.
  • Provided accurate and timely KPIs, KRIs, and dashboard reporting.

Services Rendered

  • Process Automation
  • Error Proofing
  • Quality Metrics
  • Workflow Management
  • Lean
  • Automation
  • Strategic Alignment
  • KPI and Dashboard

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