Team Optimization

A major regional healthcare insurance agency was implementing strategic alignment of departments to optimize medical cost ratio and align staffing to industry benchmarks. Departments had to improve efficiencies while establishing significant administrative savings, a major shift in philosophy as historically the company favored service to the community by employing more local talent.

Most employees had been with the organization for decades, exhibiting complacency and making moderate improvements. Due to the large number of employees, efficiencies and review of processes was uncommon, thereby, leading to significant waste and manual processes.

A complete paradigm shift was in order including culture, strategy, workflow, systems, training, and metrics. The company held the strategy to significantly reduce overall costs within six months.

A collaboration with senior leadership led to realigning change management solutions and addressing the change in culture, reviewing of end-to-end workflows, training provisions, and the development of training for staff in new process and tools.